zedbaj Privacy Policy

When you create a zedbaj account, we collect the following personal data that you provide directly to us:

• Full legal name as it appears on your government-issued ID
• Date of birth (to verify that you are at least 21 years of age)
• Residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar)
• Mobile phone number registered in Bangladesh
• Email address (if provided)
• Preferred currency (Bangladeshi Taka, BDT)
• Username and encrypted password

As part of our Know Your Customer (KYC) process, we may request and retain copies of the following documents to verify your identity and protect against fraud and money laundering:

• National Identity Card (NID), Passport, or Driving Licence
• Proof of residential address (utility bill or bank statement issued within 90 days)
• Proof of payment method ownership (e.g., screenshot of registered bKash, Nagad, or Rocket account showing your name and number)
• Source-of-funds documentation in cases where transaction volumes trigger enhanced due diligence procedures

We collect and retain records of all financial transactions conducted on your zedbaj account, including:

• Deposit amounts, timestamps, and originating payment method (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, Mastercard)
• Withdrawal amounts, timestamps, and destination payment method
• Bonus credits, bonus usage, and wagering activity records
• Currency conversion records where applicable (amounts in ৳ BDT)

zedbaj records your in-platform activity in order to operate fair games, detect problem gambling patterns, and resolve disputes. This includes game session logs, bet amounts and outcomes for sports betting markets (cricket BPL, IPL, T20 World Cup, volleyball, football, kabaddi), slot and live casino session data, and responsible gaming tool usage (deposit limits set, self-exclusion requests, session reminders configured).

When you access the zedbaj platform, our servers and analytics systems automatically collect certain technical information, including your IP address, device type and operating system, browser type and version, session duration and navigation path, and time zone (Bangladesh Standard Time, BST UTC+6). This data is used for platform security, fraud detection, and service optimisation.

If you contact our support team via email at [email protected] or through live chat, we retain records of those communications, including the content of your messages, any attachments you provide, and our responses. These records allow us to manage ongoing support cases, improve service quality, and maintain an audit trail of player interactions.

The primary purpose for which we process your personal data is to fulfil our contractual obligations to you as a registered zedbaj player. This includes creating and managing your account, processing deposits and withdrawals, delivering game content, settling sports bets, applying bonus credits, and responding to support enquiries. Without this processing, we cannot provide the zedbaj service.

zedbaj processes personal data as required to comply with applicable legal and regulatory obligations, including age verification (21+ requirement), identity verification (KYC), anti-money laundering (AML) checks, fraud prevention, and responsible gaming duties. We are required to retain certain data for defined minimum periods to satisfy these obligations even after an account is closed.

We process certain technical and behavioural data on the basis of our legitimate interests in maintaining the security, integrity, and quality of the zedbaj platform. This includes fraud and abuse detection, identifying unusual account activity, monitoring for multi-account violations, improving game performance and load times, and analysing aggregated (anonymised) usage patterns to enhance the player experience.

zedbaj uses gaming activity data and account behavioural signals to proactively identify players who may be at risk of developing problem gambling behaviours. Where our systems or support team identifies potential concerns, we may reach out to the player to offer responsible gaming tools, suggest a voluntary deposit limit, or provide information about support resources. This processing is carried out in the interest of player welfare.

To process your deposits and withdrawals, zedbaj shares the minimum necessary transaction data with our payment processing partners, including bKash, Nagad, Rocket, Upay, and our banking partners (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank) and international card processors (Visa, Mastercard). These partners receive only the data required to execute and verify the specific transaction.

zedbaj integrates games from licensed third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive limited session data (such as a player token or session ID) necessary to deliver and validate game rounds. Game providers do not receive your full personal profile or financial account details.

zedbaj may be required to disclose personal data to law enforcement agencies, regulatory authorities, or other competent bodies when required to do so by applicable law, court order, or regulatory directive. In such cases, we will disclose only the minimum data required to comply with the legal obligation and will notify the affected player where permitted by law to do so.

We engage certain third-party service providers to assist in operating the zedbaj platform, including cloud hosting providers, identity verification (KYC) service providers, customer support tooling, and fraud detection systems. All such providers are contractually bound to process personal data only on our instructions and to maintain appropriate security standards. They may not use your data for their own independent purposes.

zedbaj uses essential session cookies that are strictly necessary for the platform to function. These cookies maintain your login session, remember your language and display preferences, and protect against cross-site request forgery (CSRF) attacks. Essential cookies cannot be disabled without impairing the functionality of the platform.

We use analytics cookies to collect anonymised, aggregated data about how players navigate and use the zedbaj platform. This data helps us understand which game categories are most popular, identify navigation pain points, and prioritise platform improvements. Analytics cookies do not identify you personally and the data collected is not linked to your zedbaj account profile.

You may control non-essential cookies through your browser's privacy settings. Most modern Android and iOS browsers used by players across Bangladesh allow you to block or delete cookies from specific domains. Please note that blocking essential cookies will prevent you from logging into your zedbaj account. For questions about our cookie use, contact [email protected].

While your zedbaj account remains active, we retain all personal data associated with your account as necessary to provide our services, comply with our responsible gaming obligations, and maintain accurate financial records. You may update certain personal data (such as your contact details) at any time by contacting [email protected].

Following account closure (whether voluntary or initiated by zedbaj), we retain personal data for a minimum period necessary to fulfil our legal obligations, including anti-money laundering record-keeping requirements, responsible gaming self-exclusion records, and the resolution of any outstanding disputes or regulatory enquiries. After this retention period, personal data is securely deleted or anonymised.

Where a player has requested permanent self-exclusion, zedbaj retains sufficient personal data indefinitely to prevent re-registration by the same individual. This retention is not a breach of your data rights — it is a necessary measure to protect your welfare and honour your self-exclusion request. The retained data is not used for any other purpose.

zedbaj employs a range of technical security measures to protect your personal data against unauthorised access, loss, or disclosure. These include TLS/SSL encryption for all data in transit, encrypted storage of passwords and sensitive credentials, firewall and intrusion detection systems, and regular security assessments of platform infrastructure. Our systems are designed to detect and respond to anomalous access patterns in real time.

Access to personal data within zedbaj's operational teams is restricted to personnel who require it to perform their job functions. All staff with access to player data are trained on data protection obligations and are bound by confidentiality obligations. zedbaj maintains internal access logs for systems that hold personal data and audits those logs regularly.

In the event of a personal data breach that poses a risk to affected players, zedbaj will take immediate steps to contain the breach, assess its scope, and notify affected players at the earliest practicable opportunity. Notifications will be sent to the mobile number or email address registered on the affected account. We will also take all reasonable remedial measures to prevent recurrence.

zedbaj reserves the right to update this Privacy Policy at any time. When material changes are made, we will notify registered players via the mobile number or email address on file, and the updated Policy will be published on this page with a revised effective date. The English version of this Policy is the sole governing version. Continued use of the platform after the effective date constitutes your acceptance of the revised Policy.

For all privacy-related enquiries, data rights requests, or concerns about how zedbaj handles your personal data, please contact our support team using the details below. We aim to acknowledge all privacy-related requests within 24 hours Bangladesh Standard Time (BST, UTC+6) and to resolve them as promptly as possible.

• Email (plain text — not a link): [email protected]
• Subject line for data requests: "Data Rights Request — [Your Full Name]"
• Operating hours: 24 hours a day, 7 days a week, including Eid, Pohela Boishakh, and all Bangladesh public holidays